Refund policy
RETURN & REFUND POLICY
We want you to be satisfied with your purchase. If you need to request a return, please review the policy below.
14-DAY RETURN WINDOW
You may request a return within 14 days of the date your order is marked as delivered.
To be eligible for a change-of-mind return, the item must be unused, unopened, in its original packaging, and in the same resellable condition in which you received it.
All returns must be approved before being sent back. Please contact us before returning any product.
CHANGE-OF-MIND RETURNS
We accept eligible change-of-mind returns within the 14-day return window.
Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges, if any, are non-refundable.
We recommend using a trackable shipping service when returning an item. We are not responsible for return packages that are lost or damaged while being shipped back to us.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your item arrives damaged or defective, or you receive the incorrect item, please contact us as soon as reasonably possible.
Contact us at platinummiscellaneous@gmail.com or through our Contact page and include:
• Your order number
• A description of the issue
• Clear photographs or video showing the issue when reasonably necessary to evaluate the claim
If we determine that the item is damaged, defective, or incorrect, we will provide an appropriate resolution, which may include a replacement or refund.
You will not be responsible for return shipping costs when a return is required because of our error or an eligible damaged or defective product.
ORDER CANCELLATIONS
If you need to cancel an order, please contact us as soon as possible after placing it.
We will attempt to cancel your order if it has not yet entered processing or fulfillment. However, cancellation cannot be guaranteed once processing has begun.
Once an order has shipped, it cannot be canceled.
If your order has already shipped, you must wait until it is delivered and then request a return in accordance with this Return & Refund Policy.
REFUNDS
Once an approved return is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.
We reserve the right to deny a refund for returned merchandise that does not meet the eligibility requirements described in this policy, subject to applicable law.
RETURN INSTRUCTIONS
Before returning any product, contact us at:
platinummiscellaneous@gmail.com
You may also contact us through the Contact page on our website.
We will review your request and provide return instructions if your return is approved.
DO NOT automatically return your order to the address shown on the original shipping package. The appropriate return address and instructions will be provided after your return request is reviewed.
Returns sent without prior authorization may not be accepted.
RETURN EXCEPTIONS
Items that have been used, opened, altered, damaged after delivery, or returned without their original packaging may not qualify for a change-of-mind return.
This does not limit any rights you may have regarding defective, damaged, incorrect, or misrepresented goods under applicable law.
CONTACT US
For questions regarding returns, refunds, cancellations, damaged products, or your order, please contact us through our website Contact page or by email:
oddhabitofficial@gmail.com
We typically respond within 24 - 48 business hours.