Shipping policy
SHIPPING POLICY
Thank you for shopping with us. Please review the information below regarding order processing, shipping, delivery estimates, and potential delays.
ORDER PROCESSING
After your order is placed, it may require processing before shipment.
Processing times may vary depending on order volume, product availability, weekends, holidays, and other circumstances.
Once your order has been processed and shipped, tracking information will be provided when available.
ESTIMATED DELIVERY
Most orders are expected to arrive approximately 10–12 business days after shipment.
Delivery dates displayed on our website are estimates and are not guaranteed arrival dates.
Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, customs or transportation disruptions, and other circumstances outside of our reasonable control.
TRACKING
Tracking information will be provided when available.
Please allow time for tracking information to become active after your order has shipped. In some cases, carriers may take additional time to update tracking information.
FREE SHIPPING
When an order qualifies for free shipping, no standard shipping charge will be added to the order.
Any available shipping options and applicable charges will be displayed during checkout before payment is completed.
DELIVERY DELAYS
While we work to have orders delivered within the estimated timeframe, occasional carrier or logistics delays may occur.
An estimated delivery date is not a guaranteed delivery date.
If your order has not arrived within a reasonable period after the estimated delivery window, please contact us so we can review the tracking information and assist you.
INCORRECT OR INCOMPLETE SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, contact us as soon as possible at platinummiscellaneous@gmail.com.
We will attempt to update the address before fulfillment when possible, but address changes cannot be guaranteed once an order has entered processing or shipped.
We are not responsible for delivery problems resulting from incorrect or incomplete information provided by the customer, except where otherwise required by applicable law.
LOST OR MISSING PACKAGES
If tracking indicates that your package may have been lost in transit, please contact us.
We will review the available tracking information and, when appropriate, work with the carrier or fulfillment provider to investigate the shipment.
If an order is confirmed as lost in transit, we will provide an appropriate resolution in accordance with applicable law and the circumstances of the order.
PACKAGES MARKED AS DELIVERED
If tracking shows that your package was delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the shipping carrier when appropriate.
If you still cannot locate the package, contact us and we will assist in reviewing the available delivery information.
ORDER CANCELLATIONS
Orders may only be canceled when cancellation is still possible before processing or fulfillment has progressed too far.
Once an order has shipped, it cannot be canceled. After delivery, eligible products may be returned according to our Return & Refund Policy.
CONTACT US
If you have questions about shipping, tracking, or delivery, please contact us through our website Contact page or by email at:
oddhabitofficial@gmail.com
We typically respond within 24 - 48 business hours.